Support tickets

Give members a private support path.

Envo tickets use a custom embedded panel where server owners define each support box, its colour, and the roles it should ping.

/ticket-option set

Ticket Panel

Publish custom buttons for each ticket type.

Ready

Transcript Policy

Send a transcript to ticket logs when a ticket closes.

On

Staff Controls

Ping different staff roles per ticket type.

Ready

Panel Settings

Need support?

Choose the type of ticket you want to open.

TypeDescriptionStaffColour
🎫 General SupportAsk staff for help with a question or problem.Support TeamBlue
🛡️ Report A MemberPrivately report a member or incident.ModeratorsRed
📨 AppealAppeal a moderation action.Senior StaffGrey
Private ticket threadsReady
Claim and close buttonsReady
Support role accessReady
Ticket assignmentReady
Full message historyReady
Transcript exportReady